Frequently Asked Questions
Find answers to the most common questions about our services, pricing, response times, and technical capabilities.
General
What services do you offer?
We provide a comprehensive range of IT and technical services including IT support, network installation, data cabling, CCTV, access control, server room support, Microsoft 365 management, cybersecurity, and managed IT services for residential, commercial, and data centre clients.
What areas do you cover?
We provide on-site support across Cardiff and South Wales, with remote IT support available throughout the UK. Contact us to confirm availability in your area.
Do you work with both homes and businesses?
Absolutely. We work with homeowners, landlords, small businesses, large enterprises, schools, healthcare facilities, data centres, and many other environments. No matter the scale, we bring the same professionalism and quality.
Quotes & Pricing
How do I get a quote?
You can request a free, no-obligation quote by completing our online form, calling us, or sending an email. We will discuss your requirements and, if needed, arrange a site survey to provide an accurate price.
Is there a call-out charge?
For most enquiries, we provide free telephone consultations and quotes. Site surveys may be required for larger projects and are usually free of charge. We will always confirm any costs before committing.
Do you offer fixed-price quotes?
Yes, wherever possible we provide fixed-price quotes so you know exactly what to expect. For ongoing support, we offer monthly or annual contracts with predictable pricing.
Support & Response
How quickly can you respond?
Response times depend on service type, location, availability and support plan. Our 24/7 AI IT Support Assistant is always available to help diagnose issues, and human support operates during business hours.
Do you offer emergency call-outs?
For critical issues, our 24/7 AI IT Support Assistant can help triage immediately. Human support is available during business hours, and out-of-hours escalation can be arranged for clients on support plans where agreed.
Do you provide remote support?
Yes, many issues can be diagnosed and resolved remotely. For clients on managed service plans, we include remote support as standard alongside on-site visits when needed.
Technical
Can you help with Microsoft 365 setup?
Yes, we handle full Microsoft 365 migrations and setup including Exchange Online, Teams, SharePoint, and OneDrive. We also provide user training, security configuration, and ongoing management.
What types of cabling do you install?
We install Cat5e, Cat6, Cat6a, and single/multi-mode fibre optic cabling. All installations include proper containment, termination, labelling, and certification testing to industry standards.
Do you install and maintain CCTV systems?
Yes, we design, install, and maintain both IP and analogue CCTV systems. Services include camera placement, NVR configuration, remote viewing setup, and ongoing maintenance contracts.
Can you help with network issues?
Of course. We diagnose and resolve all types of network problems including slow speeds, connectivity drops, configuration errors, and hardware failures. We also perform network audits and optimisation.
Contracts & Maintenance
Do you offer maintenance contracts?
Yes, we offer flexible maintenance and managed service agreements tailored to your needs. These include regular inspections, proactive monitoring, and scheduled servicing.
What does a maintenance contract include?
Typical contracts include quarterly inspections, priority telephone and email support, discounted labour rates, firmware and software updates, and detailed maintenance reports. We tailor every agreement to your requirements.
Can I upgrade my contract later?
Absolutely. Our contracts are designed to grow with your business. You can upgrade, add services, or adjust the scope at any time without penalty.
Let Kenneth Ntaro Build Your Technical Infrastructure
Whether you need a simple home setup or a complete data centre installation, we are ready to help. Get in touch for a free, no-obligation quote.